RTLB Clusters nationally have systems for communicating regularly with every school in their cluster. RTLB support schools to identify needs and appropriate requests for support. This may be facilitated by a liaison RTLB.

The liaison RTLB role is to strengthen the relationship between the RTLB Service and the school; to ensure schools are familiar with cluster procedures; to help schools to explore various pathways for support and to clarify the need with the teacher/s in the school requesting support. They may support schools to complete requests for support and will keep schools informed of the status of requests for support. In Cluster 16 all schools have a liaison RTLB and each RTLB will have between 1-3 liaison schools.